🔏SAFETY & PRIVACY

Your Play, Your Data—Protected at Every Step.

Welcome to Spinly's commitment to privacy and safety. Our regulations are meticulously crafted to safeguard your personal information and ensure a secure gaming environment. We adhere to strict data protection laws and employ advanced security measures, so you can enjoy our services with peace of mind.

Verification Process:

Spinly's account verification process encompasses three key elements: ID verification, proof of address, and a selfie with ID. Customers are required to submit these documents within 48 hours after requesting a payout, and our team will review them within three business days.

Requirements:

ID Verification

• Submit a copy of a valid photo ID (passport, driver’s license, or government ID card), including scans of both the front and back.

• In the absence of a photo ID, a birth certificate with all four corners visible is acceptable.

Document Submission:

• Email your documents to [e-mail] from the email address registered on your Spinly account.

• Documents sent from non-registered email addresses will not be accepted.

KYC Rights:

• Spinly reserves the right to conduct KYC verification procedures. Access to your Member Account may be blocked or closed if false or misleading information is provided.

KYC Guidelines:

• Proof of ID:

• Ensure signature is present.

• The document should not expire within the next 3 months.

• The owner must be over 18 years of age.

Account Restrictions:

• Users who have not completed full KYC verification cannot make additional deposits or withdrawals of any amount.

PRIVACY POLICY ON SPINLY

Introduction:

Welcome to Spinly's Privacy Policy. This document outlines how we collect and use your personal data, and the steps we take to protect it.

Purpose:

This Privacy Policy explains the methods and manners in which Spinly (referred to as "we", "us", "our", or "the Operator") collects, uses, processes, and protects the personal data we may obtain about you.

Data Collection: We collect various types of personal data through our website, app, and services, including details from registration, transactions, service use, surveys, correspondence, gaming history, and patterns.

Data Use: We process your personal data based on lawful conditions, including contract performance, legal obligations, consent, and legitimate interests, for various purposes such as operating your account, providing services, customer support, regulatory compliance, and marketing (with consent).

Consent and Updates:

By using our services, you consent to this Privacy Policy. We may update this policy periodically and will notify you of any changes.

Information Collection and Use:

We collect personal data through our site, app, and services. This includes registration information, transaction details, service usage data, survey responses, preferences, and information about fraudulent or criminal activity detected by our systems.

Processing Basis:

We process personal data where necessary for contract performance, legal compliance, consent, or where it aligns with our legitimate interests, ensuring no prejudice to your rights, freedoms, and interests.

Specific Uses:

• Operating and managing your account, including funds crediting, bet placement, and game playing.

• Providing and improving customer services, including recording communications for training and security.

• Complying with regulatory requirements, including verifying personal data accuracy and disclosing information to third parties for verification purposes.

• Monitoring gambling patterns for responsible gambling concerns and risk management.

• Conducting research to understand customer perceptions and improving services.

• Sending periodic communications regarding service changes, updates, and privacy policy changes.

• Offering personalized services and profiling for tailored product offerings.

• Identifying and investigating unlawful activities, including money laundering and fraud.

• Implementing measures for crime prevention and responsible gambling, including using third-party information and online sources.

Consent for Notifications: By downloading our software, you consent to receive notifications about our services. You can opt-out of these notifications by manually uninstalling the software from your device.

Ongoing Monitoring: We continuously monitor gambling and deposit patterns for responsible gambling, using automated decision-making processes where necessary.

Data Supplementing: For crime prevention and responsible gambling purposes, we may supplement the information you provide with data from third parties and online sources.

Queries: For any data protection queries, please contact our Customer Services.

Sharing Your Personal Data

Third-Party Processing:

At Spinly, we engage certain third parties, including analytics companies, advertising agencies, risk and fraud agencies, and customer service agencies, to process your personal data on our behalf. These third parties adhere strictly to our instructions, and we ensure that adequate measures are in place so that your personal data is processed in line with this Privacy Policy and maintained securely at all times.

Anonymized Data Disclosure:

We may also disclose anonymized data, such as aggregated statistics about our users, to prospective partners, advertisers, investors, and other reputable third parties for lawful purposes. However, these statistics will not include your personal data.

Legal Requirements:

Occasionally, we may be required by law, court order, or governmental authority to disclose specific types of personal data.

Data Sharing Situations:

Your information may also be shared with third parties in certain situations, as permitted by law, including:

• Protecting rights, property, security, or safety of Spinly, our Service, users, or the public.

• Enforcing our General Terms or other agreements with you.

• Investigating and defending against any third-party claims or allegations.

• During negotiations or in relation to business transactions like mergers, changes of control, asset sales, or bankruptcy.

Overseas Transfer of Your Information:

To provide our Services, we may need to transfer data, including your personal data, to companies in our group or to our partners and subcontractors based outside the European Economic Area (EEA). These transfers are carried out under standard contractual clauses or binding corporate rules, or other acceptable methods that ensure protection of your data to the standard required within the EEA. For details about Spinly group companies, you can contact us at [e-mail].

Data Security Overseas:

When transferring your personal data outside the EEA, we take all reasonable steps to ensure that your data is as secure as it is within the EEA and processed in accordance with this Privacy Policy.

Updating Your Information:

To comply with our legal and regulatory obligations and to provide you with the best service, it's important that the information we hold about you is accurate. You can update your personal data anytime from within Your Account through 'My Account/Update Account Details', or by contacting Customer Services.

Information Security:

We are committed to protecting your personal data from unauthorized access or alteration. Our security measures include various safeguards to protect your data held by or on behalf of us, and we continually review our information collection, storage, and processing practices.

Internet Security:

Please note that while we take all reasonable steps to protect your data, the internet is not entirely secure. You acknowledge the inherent security risks of providing information online and will not hold us responsible for any breach of security unless it is due to our negligence.

External Websites:

If you link to other websites from our site, your personal data will be governed by their privacy policies. We recommend reading such policies before interacting with new websites.

Your Rights Regarding Personal Data:

You have several rights concerning your personal data, including:

• Accessing your personal data held by us.

• Receiving certain personal data in machine-readable formats.

• Objecting to processing based on our legitimate interests, subject to certain conditions.

• Rectifying inaccurate personal data.

• Erasing personal data where it's no longer necessary for us to process it.

• Requesting an explanation for decisions made solely through automated means.

• Complaining to your national data protection regulator.

• Withdrawing consent for data processing where consent is the basis.

• Objecting to direct marketing, either through account settings or opting out directly from the communication.

Exercising Your Rights:

To exercise any of these rights, please email us at [e-mail]. Note that these rights are not absolute, and there may be circumstances where we are unable to fully comply with your request. We may require proof of identification and clarification of your request. In cases of repeated or unreasonable requests, we reserve the right not to respond.

Marketing on Spinly

Marketing Communications:

At Spinly, we may occasionally contact you about promotions, products, or services that might pique your interest, but only if you've given us consent to do so. You have the freedom to update your marketing preferences or opt-out at any time through your Account. Our communications always include an unsubscribe option, allowing you to easily opt-out of future marketing messages.

Profiling for Relevant Marketing:

We engage in profiling based on your activity and usage of our Services, aiming to send you marketing communications that are more aligned with your interests. This profiling is conducted using the data from your interactions with our Services and your selections in the Preference Centre. You can modify your preferences at any time via the My Account page.

Retaining Your Personal Data:

Data Retention Period:

We retain your personal data for as long as necessary to provide you with our Services. Typically, this means that your personal data will be kept for up to 11 years after you close your Account or after your last contact with us. Once it's no longer necessary to process your personal data, we'll delete it. However, please be aware that we might be legally obligated to retain personal data for a longer period, especially in compliance with any applicable statutory limitation periods.

IP Address:

When you visit Spinly's website, your browser automatically shares certain information. This includes the language setting for the site display and your Internet Protocol (IP) address. The IP address is a unique number sequence assigned to your computer each time you connect to the internet, whether through your home internet service provider or a network elsewhere, like at your workplace.

Usage of IP Address:

Our servers record your IP address for specific purposes. Primarily, it helps us gather data about visitor traffic on our website. This information is crucial for analyzing site usage and patterns. Additionally, your IP address assists us in troubleshooting and resolving any server issues, ensuring that our website runs smoothly and efficiently.

Collection and Use:

Your browser generates certain information, such as the language in which our Website is displayed and your Internet Protocol (IP) address. The IP address, a number assigned to your computer during a browsing session, is automatically logged by our servers. This data helps us collect traffic data about visitors, diagnose server issues, and manage our Website.

Cookies:

Cookies are small text files downloaded onto your device when visiting our website, enabling it to gather information from your browser, like preferences. Cookies enhance your experience on our Website by remembering your selections and visits.

Types of Cookies:

• Necessary/Functional Cookies: These remember your bet selections, language preferences, and keep you logged into the Website, essential for using our Services.

• Analytic/Advertising Cookies: These track your navigation on the Website, helping us monitor performance and improve your experience. Disabling these might limit your access to certain features.

• Security and Compliance Cookies: Gather information about your device (like IP address, device type) for fraud prevention and to meet anti-money laundering requirements. This data is only collected when you're logged into your Account.

Cookie Management:

You can control your cookie settings and learn more about how to disable them in our cookie policy.

Your Consent:

By continuing to use our Website, you consent to our use of cookies.

Feedback and Concerns:

If you ever feel that we're not adhering to this Privacy Policy, please reach out to us at [e-mail].